The aim of Phoenix24-7 is to provide business with bespoke tailored telephone answering services, Phoenix24-7 provides professional inbound call management services throughout the UK. Delivered by humans not machines and ensuring the personal touch is provided on every call. We donâ??t like to think of ourselves as â??just another call centreâ?? we believe in client satisfaction and full customer service support for all of our clients. Based in the North East of Scotland we have over 15 years experience in the contact centre industry. Whether you need simple message taking, a virtual receptionist, flexible call handling or a bespoke call centre solution, phoenix24-7 can deliver! We understand in todayâ??s competitive market place the provision of quick and efficient Advanced Telephone Answering Services and Call Handling is key to the retention of customers. Providing a rapid response to our client base is paramount. The professional image and reputation of your organisation rests with the customer experience we provide. As such all of our telephone answering service staff are trained to the highest standards and recognise message taking and virtual office services along with the importance of providing a helpful professional and polite service to all callers. Itâ??s difficult to respond to every call, enquiry or order. At Phoenix24-7 we are dedicated in answering as many calls as possible however we are not all about call volumes, there is the importance of customer service which is always at the forefront.