Welcome to OpenContact OpenContact is a fully integrated, web-enabled, multi-media contact centre. Nothing is too much trouble for our experienced call centre teams, whether they're handling responses by phone, e-mail, fax or the web. We can also fulfil brochure requests, pack & despatch merchandise, bank payments, create and manage databases and undertake mailings. In fact at OpenContact we handle pretty much everything you'd expect from a good outsource contact centre. We pride our selves on the quality of our customer service; it's an approach that comes from a family business that really does care about people. OpenContact has established a reputation for delivering a range of first class outsourced call centre and fulfilment services using the right staff, the best technology and a firm belief that the client's wishes are paramount. Our Services: Inbound Services "OpenContact is a safe pair of hands in which to entrust the care of our customers, especially when repeat purchase plays a large part in our success" Chief Operating Officer - Leading hotel reservation business As a fully integrated multi-channel contact centre, we handle responses by phone, post, fax and web. Our state of the art telephone systems can be used for sales, customer services or information services, by either skilled operators or automated systems. We can also offer the following services: * Campaign response * Brochure request lines * Mail order * Charity appeals * Travel/holiday bookings * Virtual reception services * Overflow call handling Outbound Services At OpenContact we don't believe in heavily-scripted, hard-sell techniques. For that reason we won't take on B2C cold calling projects with a hard sales edge. We apply the same customer care principles to our outbound work as we do to all our inbound projects. Consequently, we keep our staff longer, so they're more experienced and more professional as a result. Outbound services include: * Mystery shopping * Customer care calls * Follow-up sales calls to web leads * B2B lead generation and appointment setting * Research and survey calls * List cleaning